Quality Management

Conexus AS aims to satisfy customers, partners and employees.

We want to deliver the right services at the right time, which satisfies customers' requirements, needs and expectations.

Service, quality and quality improvement will be a central part of the further development of the company.

Through the development of the quality system, all employees are made aware of the idea of quality.

This information about our quality system is an overall description of our daily quality work, and will be used as information and a management tool within the company. In addition, this can be used as information for our customers.

Description of the quality system (quality policy)

The quality system has the following prerequisites:

• It describes the company's system for quality assurance of all processes and activities that may affect quality.

• It provides correct information to all parts of the company regarding responsibilities, authority and duties in quality matters.

• The scope of the quality system is based on requirements from the internal control regulations.

• The Quality Management is based on ISO-standards.

It is CEO's responsibility to determine and document the company's policy and objectives for quality. The CEO shall implement the measures necessary to ensure that this policy is understood, accepted and maintained by the employees.

Responsibilities and authorities, as well as work tasks for all employees are described in job instructions. Procedures and work instructions have been prepared for the functions and work tasks that are important for achieving, controlling and verifying quality, as well as for preventing errors and deficiencies.

CEO is responsible for ensuring that the quality system is maintained and updated, at least once a year. years, so that it is suitable to ensure compliance with requirements, that it has been used and works as intended. Simple procedures, instructions and documents are updated as needed.

After a contract has been signed, the work procedures in the quality system must be reviewed to ensure that they cover the customer's requirements for quality, as well as prevent deviations in all phases from development to finished product.

Every employee at Conexus AS must report errors or deficiencies in the quality system through the deviation reporting system.

The Quality Management System can be distributed to customers in connection with offers or contracts, and can also be used for marketing the company.

Procedures and instructions will only be distributed externally upon request and by agreement with the CEO.

The CEO is responsible for orienting and implementing the system internally in the company.

Quality objectives

Quality goals:

• Ensure professional quality

• Ensure compliance with laws and regulations

• Maintain focus on customer needs and expectations (quality level)

• Number of complaints = 0

• Delivery time fulfillment = 100%

• Provide an overview of the company's services and references / experiences

• Provide the possibility of deviation registration and handling

• Well-being among employees

• Sick leave less than 3,0%

Quality assurance

Conexus works in a structured and continuous manner with quality in Conexus' quality system. Conexus' quality is ensured, and consists of our dialogue with users for implementation and operation, through the following support systems: